Sections 1 and 7 are for everyone. If you have any questions or concerns about our use of your personal information, then please contact us using the details provided at the end of Section 7.
Sport Connect provides an online sports partnership management Service to it's customers via a white-labelled suite of website tools. Each customer uses a customised website environment to access the Service, via their own website domain.
This section applies to the personal information we collect about our Customer Contact(s). Customer Contacts are usually School Games Organisers or Partnership Development Managers. However we may also record the details of other administration staff if we consider it appropriate.
Where possible, we record the following information for Customer Contacts:
To help us administer our Service we use a number of 3rd party apps. We choose these apps carefully to ensure your data remains in safe hands.
We use Google Apps to maintain our active customer lists and communicate with you via email.
Xero is Sport Connect's invoicing platform. Your name and email address (along with your invoice address) is added to Xero so we may send you invoices for our Service.
We use Mail Chimp to send outbound email communications. These can include Service updates and new feature announcments.
The personal information that we may collect or receive about Contacts is entirely provided by Administrators or Customer Contacts.
Sport Connect does not restrict the contacts that Administrators can add to the Service. We do however encouage Administrators to gain permission before adding anyone's personal information.
The following details are required for an Administrator to create a Contact on the Service:
Additional details may be provided at the discretion of the Administrator or Contact, including:
Contacts are able to see and modify the information held about them by logging in to the Service.
The personal information we store for Contacts is needed to provide access to the Service. Sport Connect does not replicate or share any of the Contact information it receives.
It is possible for an Administrator to make a Contact's information publicly available on their website. This is done at the sole discretion of the Administrator. Sport Connect does not restrict how contact profiles are used or displayed on the Service.
Contacts may be sent emails in response to actions completed whilst using the Service. These emails include booking confirmations, change of information notifications, and event reminders.
The personal information that we may collect or receive about Participants is entirely provided by Contacts or Administrators. Sport Connect is required to store and processes this information in order to provide the Service.
Contacts may be required to enter information into the Service which identifies other third party individuals. Examples of this are:
Sport Connect does not decide when participant information should be added. It is the responsibility of Contacts and Administrators to gain consent from participants prior to entering their information into the Service.
The personal information entered for Participants is needed for Contacts to utilise the Service's features. Sport Connect does not replicate or share any of the information it receives about Participants.
When information about Participants is submitted to the Service, it is available to be processed by an Administrator in whichever way they decide is correct to complete their indended activity. Such information may become publicly available on a Customer website, or may be used to organise an event. Sport Connect does not restrict how Participant information is used once it has been presented to an Administrator.
Participants may be sent emails in response to actions completed by Contacts. These emails include booking confirmations, change of information notifications, and event reminders.
The personal information that we may collect or receive about Subscribers is entirely provided by those Subscribers.
The Service provides the option for people to join a Customer's email distribution list. The following information is required in order to become a Subscriber:
When a Subscriber adds their information to a Customer's email distribution list on a website, their information becomes available to the website Administrators.
Sport Connect does not replicate or share any information it receives about Subscribers, nor does it control how Subscriber data is used once provided to the Administrator.
The Sport Connect website does not request or store any personal information about it's Visitors.
Our servers, offices and customers are located within the United Kingdom. Your information will therefore be transfered, stored and processed within the UK.
Sport Connect servers, databases and backups are all hosted with Digital Ocean at their LON1 datacenter based in London.
In providing the Service, Sport Connect receives, stores and processes information on behalf of Customers (including their Administrators, Contacts and Participants).
Sport Connect is legally responsible for ensuring that this information is held and processed in accordance with the law and with individuals' rights.
The General Data Protection Regulation (GDPR) does not specify specific periods for data retention, deletion or destruction. The below table therefore defines how Sport Connect will store, retain and dispose of personal data that it receives whilst providing the Service to its Customers.
Over time Sport Connect gathers data entered by Customer Contacts and Administrators. To avoid the unnecessary retention of data, Sport Connect will remove these records as defined below.
|Contact accounts/profiles||7 years since date of last activity|
|Event bookings (including participants)||7 years from date of event|
|Challenge results||7 years from date of result entry|
|League results||7 years from date of result entry|
|PLT Expense Claims||7 years from date of claim entry|
Sport Connect employs 'soft deletion' to facilitate Customer/Administrator/Contact initiated data removal. This allows for data retrieval in the result of user error. However data will be permanently destroyed after the following periods.
|Contact accounts/profiles, Event bookings (including participants), Schools, Challenge results, League results, Clubs, PLT expense claims||12 months after soft deletion|
Personal data will be deleted/redacted or otherwise destroyed as soon as is reasonably practical after the above retention periods.
We use Google analytics to understand Visitor numbers and basic behaviours on this website. This information cannot be used to personally identify any individual.
If you have any questions or comments about the data we store, would like to request a copy of your own data, or would like to make a removal request, please contact us at [email protected]